Refund & Exchange Policy

Refund Policy

What Qualifies as Defective or Damaged?

At Deals Club, we want you to be completely satisfied with your purchase. A product is considered defective or damaged if it falls under the following categories:

Manufacturing Defects: Issues inherent in the product's design or production that cause it not to function as intended upon arrival.

Examples: Your receipt rolls print is not visible or coffee cup lids that does not fit at all.

Physical Damage Upon Arrival: Damage that occurred during shipping.

Examples: Containers that have been damaged significantly or broken handles on paper bags. Please report this immediately upon receiving your order and, if possible, provide photos of the packaging and the damaged product.

Significant Functional Issues: The product does not perform its core function as described.

Examples: Coffee cup lids does not fit on the coffee cup

Please Note: Minor cosmetic imperfections that do not affect the functionality of the product may not be considered defects or damage eligible for a full refund. However, we will always assess each case fairly.

How we handle faulty or damaged items

Send us a photo or a short video within 48 hours of getting your order, to dealsclub@storehub.com or the live chat on this page. We will refund the faulty items or send replacements.

You do not need to post anything back. If we need the faulty stock back, we will arrange to collect it from you.

If you only spot it after 48 hours, still send a photo. We will still sort it out, but we choose whether it is a refund or a replacement.

For wrong items, please see our exchange policy below.

Exchange Policy

We want you to love your Deals Club purchases! If you receive a wrong item, we're happy to exchange it for the correct one, provided the following conditions are met:

Eligibility: Items must be unused, unworn, and in their original packaging, with all tags attached.

Timeframe: You have 14 days from the delivery date to request an exchange.

Process:

• Contact our Customer Service team at dealsclub@storehub.com or our Live Chat with your order number and details of the incorrect item received.
• Once we verify its details condition, we will ship the correct item to you.
• We will simultaneously pick up the item upon delivering the correct item to you.

Shipping: We will cover the shipping costs for the return of the wrong item and the shipment of the correct item.

Notes:

• If item is found to be used or at a different state as shown in the original photo at the time of pick up, we reserve the right to not perform the exchange
• If the correct item is unavailable, we will offer you a refund.
• This exchange policy applies only to items received that are different from what was ordered. For defective or damaged items, please refer to the What Qualifies as Defective or Damaged section above.