Frequently Asked Questions

What is the Deals Club by StoreHub?

The Deals Club is an initiative by StoreHub that leverages the collective buying power of our expansive network of F&B and retail businesses to secure unbeatable, direct-from-factory deals for essential business supplies in Malaysia.

Because we're obsessed with quality, each product has been personally vetted by us and sent to our top customers who will also stand by their quality & reliability.

Get access to your business' daily essentials at factory-direct rates, all conveniently available on the Deals Club today.

How are your prices so affordable?

At Deals Club, we've established direct connections with the biggest manufacturers in Malaysia, negotiating prices on behalf of our members.

By bypassing traditional layers of middlemen, we provide our members with prices usually reserved for bulk purchases by larger organizations.

This direct-to-business approach allows us to pass the savings directly to you, offering ultimate value and affordability without compromising on quality.

How do I place an order?

Choose the items you want, add them to your cart, proceed to checkout, fill in your shipping details, choose a payment method, and place your order. You should receive your order confirmation email in your inbox. 

If your business will be closed on a specific day, please indicate this during checkout so we can arrange delivery accordingly.

Can I change my order after placing it?

Changes after placing an order are not allowed. Please review your order carefully before finalizing the transaction.

What payment methods do you accept?

We accept credit and debit cards and bank transfers.

When do I pay?

You pay when you place the order. We do not offer pay later.

Where do you deliver?

We currently deliver across Peninsular Malaysia only.

How long does standard delivery take?

If you're located within the Klang Valley, you will receive your order within 3 business days.

If you're located outside of the Klang Valley, you will receive your order within 5 business days.

How much is delivery?

RM9.50 for orders up to 10kg. Above 10kg, add about 80 sen for each extra kilo. You pay one delivery charge per order, worked out on the weight of the whole order. Ordering five things together costs one delivery charge, not five. Big orders work the same way. Delivery is worked out by weight at checkout, at any order size. There is no minimum order and no free delivery at the moment. Click here for more delivery and returns details.

What if something arrives faulty?

Send us a photo or a short video within 48 hours of getting your order, to dealsclub@storehub.com or the live chat on this page. We will refund the faulty items or send replacements. You do not need to post anything back. If we need the faulty stock back, we will arrange to collect it from you. If you only spot it after 48 hours, still send a photo. We will still sort it out, but we choose whether it is a refund or a replacement.

Click here for the full Refund & Exchange Policy.

What if you send the wrong thing?

Tell us within 14 days of delivery and we will exchange it for the right item. Keep it unused and in its original packaging until the swap is done. We cover the delivery both ways.

I have a question - what is the fastest way to reach you?

The fastest way to reach us is via the live chat Monday to Sunday 9am-6pm. Just click on the StoreHub logo button at the bottom right corner of this screen and start chatting with one of our care team members.

Outside of our care hours, you may email your enquiries to dealsclub@storehub.com and we will respond to you within 1 working day.