Frequently Asked Questions

What is the Deal's Club by StoreHub?

The Deals Club is an initiative by StoreHub that leverages the collective buying power of our expansive network of F&B and retail businesses to secure unbeatable, direct-from-factory deals for essential business supplies in Malaysia.

Because we're obsessed with quality, each product has been personally vetted by us and sent to our top customers who will also stand by their quality & reliability.

Get access to your business' daily essentials at factory-direct rates, all conveniently available on the Deals Club today.

How are your prices so affordable?

At Deals Club, we've established direct connections with the biggest manufacturers in Malaysia, negotiating prices on behalf of our members.

By bypassing traditional layers of middlemen, we provide our members with prices usually reserved for bulk purchases by larger organizations.

This direct-to-business approach allows us to pass the savings directly to you, offering ultimate value and affordability without compromising on quality.

Why 11 deals only? My store needs a lot more supplies than what you offer.

Our team is constantly sourcing new products that we aim to release every week

If you have any specific products you would like us to source, let us know by filling up the request form here.

How do I become a member of the Deal's Club?I

If you are a StoreHub merchant on annual subscription, you are automatically granted membership to the Deals Club. For non-StoreHub merchants, you can subscribe to our newsletter and we will keep you updated with steps later in August. 

Can non-members purchase from Deal's Club?

For the launch in August 2023, the Deals Club launch price is available for all. After which, the items will have a members' and non-members' pricing. 

How do I place an order?

Choose the items you want, add them to your cart, proceed to checkout, fill in your shipping details, choose a payment method, and place your order. You should receive your order confirmation email in your inbox. 

If your business will be closed on a specific day, please indicate this during checkout so we can arrange delivery accordingly.

Can I change my order after placing it?

Changes after placing an order are not allowed. Please review your order carefully before finalizing the transaction.

What payment methods do you accept?

We accept credit/debit cards and bank transfers.

Where do you deliver?

We currently deliver across Peninsular Malaysia only.

How long does standard delivery take?

If you're located within the Klang Valley, you will receive your order within 2 business days.

If you're located outside of the Klang Valley, you will receive your order within 5 business days.

How much is shipping?

Shipping is a flat rate of RM5 per carton. Click here for more shipping and return details!

What is your return policy?

We currently do not offer a refunds or returns for orders. However, if you have received a faulty or damaged item, do send in video proof within 48 hours to dealsclub@storehub.com or the live chat on this page. We will investigate and organise for a re-delivery of a new batch to you.

Click here for further details on shipping, returns and refunds.

I have a question - what is the fastest way to reach you?

The fastest way to reach us is via the live chat Monday to Sunday 9am-6pm. Just click on the StoreHub logo button at the bottom right corner of this screen and start chatting with one of our care team members.

Outside of our care hours, you may email your enquiries to dealsclub@storehub.com.my and we will respond to you within 1 working day.